No one knows e-bikes better than e-bike dealers. Every day they service thousands of them. They can see which e-bike systems are the most reliable, which need the least amount of servicing, and which warranty handling and customer service is the most effective. SHIMANO, and our partner Paul Lange & Co., came out top again in a survey of 400 e-bike dealers, proving that it the safest choice for product quality, customer service, servicing, maintenance cost and warranty.